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Booking Terms and Conditions

Room 6 dinner table
Best Rates Available
Rates and Pricing

The best rates available are via our website.  

The rates and offers displayed are not available through 3rd party online websites or booking agencies.

Our website prices refer to the cost of a room for 2 adults. The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation and provided us with a valid credit card, are subject to change without prior notice. Should you require a bespoke rate then contact the hotel directly for a quotation.

Single Guests - Individual guests using a double or twin room will be charged the rate per room and breakfast, dinner and other products added as required.

Loch Long Breakfast
Confirming your stay
Deposits and Pre Payments

To confirm your stay we will take a non-refundable deposit of 25% of the stay or a pre-payment, which can be in the form of a credit or gift voucher.  This will normally be required and will be taken, at the time of booking, in accordance with the provisions applying to the product and rate selected by you. All bookings are required to be guaranteed with a valid credit or debit card at the time of booking. Payment (where no deposit or prepayment is required or otherwise of any balance due) will be taken upon departure. In the event of cancellation payment will be taken in accordance with our cancellation terms. See “Cancellations and Amendments” below for details.

For specific seasonal packages such as Hogmanay, a non-refundable deposit equating to 25% of the total is required at the time of booking with the balance due one month prior to arrival.

Dog walks Hill Farm
Arriving and Departing

Arriving and Departing:  Check In: From 1600 hrs  /  Check Out: By 1100 hrs
(Earlier and/or later only by prior agreement)

Early Check In:  Whilst we aim to accommodate we cannot guarantee an early check in at present.  Due to our increased cleaning regime we are currently not able to confirm a check in earlier than advertised. 

Late Arrival:  Please advise us if you intend to arrive after 10.00 pm so that arrangements can be made to greet you. the latest you can order from our Lounge Menu is 8.45pm; however, we will be delighted to set aside a late supper if you order in advance. If we are not advised of a late arrival by 10.30 pm we may assume that you will not be arriving that evening.  Please be aware that if you arrive after midnight a late arrival fee may be applied to your account.

Couple walking
Check Out Remotely
Settling your Bill

In order to minimise conjestion at Check Out you will be asked on arrival at the hotel to confirm the credit card on file and to pay in advance for your stay at your agreed room rate . Any extras you may consume whilst with us, such as additional meals or drinks, can be paid for as you go along.  The aim is to stop people congregating in our Reception Hall - which could get very crowded.

When you are ready to depart you can pay remotely (if there are any items on your bill) or if you have paid as you go along you can simply drop off your key in the bowl at the front desk and leave at your covenience.

Methods of Payment

We accept all major Credit Card and Debit Cards including American Express. We no longer accept cheques and regretfully we no longer accept cash.  All reservations are required to be supported by a valid credit or debit card as part of the confirmation process.  You can change your card on arrival without any difficulty.

Bookings through 3rd Party:  No commission to any third party agent is payable unless agreed in advance in writing with Seaforth Hotels Ltd. We strongly advise that, when booking through a third party, you check the full details of your stay. Most websites will display room only rates, with the option to add breakfast at an additional charge. Any doubt as to what is included with your booking should be checked by you with the booking agent ahead of your stay. The hotel will not offer, without charge, any extras that were not included with the original booking.

Cancellations and Amendments

All cancellations must be made in accordance with our cancellation terms below.

All cancellations or amendments must be in writing and a confirmation email received from Knockderry House.  Whilst every effort is made to fulfil any requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any requests which you may make and our failure in this regard will not constitute a breach of contract.

Leisure Rates  :  Most of the rates featured on our website may be cancelled without further charge up to 48 hrs prior to arrival.  If your stay is cancelled within 48 hrs of arrival, a cancellation charge equal to the total cost of the whole stay, minus the deposit already paid will be due. If you have paid a non-refundable deposit, this can be used against a future stay within six months of the original arrival date.  Your stay will be cancelled, and if you do not already know when you would like to stay, you will be issued with a credit voucher for the deposit amount paid.  Your deposit can be transferred to a future reservation once, at which point your deposit becomes fully non-refundable. See ‘Cancellation by Knockderry House’ below.

Business Rates  :  All reservations must be confirmed in writing by email. For short stays, of less than 7 days, no deposit is required but for stays 7 days or more in length we may require a deposit of 25% of the total stay. All bookings are required to be guaranteed with a valid credit or debit card at the time of booking.  Cancellation Charges. If your stay is cancelled within 48 hrs of arrival, a cancellation charge equal to the total cost of the first night’s stay, will be due. If the reservation is cancelled on the day of arrival a cancellation charge equal to the total cost of the whole stay, will be due.

Seasonal Packages and Private Events  :  Cancellation terms may vary according to the type of rate which you have booked, for example seasonal packages are non-refundable and final payment is taken 4 weeks before the event and depending on the number of rooms. If booked within 14 days and then cancelled, the deposit is then forfeit. For Private Events and large groups, the balance is payable one month before arrival.

Cancellation by Knockderry House

In the unlikely event that we must change or cancel your reservation, we reserve the right to do so, and you have the right to:

Accept the changed arrangements as notified; or make alternative arrangements with Knockderry House; or cancel your reservation and receive a full refund of any monies which have paid to Knockderry House in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

Knockderry House will have no further liability to you for any changes to or the cancellation of any online booking. We would advise all guests to take out travel insurance against unforeseen cancellation.

Amendments

Should you wish to change your date please contact the hotel directly and requests will be considered. Bookings with specific terms and conditions will be advertised as having such. With regards to bookings made through third-party websites, the hotel has no liability to you for charges made by such websites in the event of amendments/cancellation. It is your responsibility to make the booking agent aware of any amendments and/or cancellations. Failure to do so may result in further payments being taken by us. Any bookings made with promotional discounts cannot be cancelled or changed. Cancellations made will forfeit the promotional offer. Additional terms & conditions will apply for any promotional campaigns. Please see specific campaign terms & conditions for further details.

Supplementary Information

Children and Families :  Children under 3 yrs of age may stay free when sharing with 2 adult guardians, however, should a cot be required there is a charge of £15.00 per stay.  Please note we do not have a family room nor do we offer additional fold out beds due to the size and the layout of our rooms.  Children under 12 may share a room with their parents or guardians.  Normally children over 12 and under 16 will be charged an adult rate and may only share a room with 2 parents or guardians with the prior agreement of the hotel. In this case the child will be charged £25.00.

Food  :  Guests may not store or consume their own food in their rooms without the prior consent of the hotel as food hygiene is a priority.

Alcohol  :  Knockderry Country House is a licensed premises and thus guests may not consume their own alcohol on the premises of the hotel or its grounds.  Where we have reasonable grounds to believe that alcohol has been brought onto, and consumed on, the premises then we reserve the right to make a charge for this. A corkage charge of £25.00 per bottle will be applied if alcohol is brought onto the premises by guests for private consumption.

Dogs  :  Dogs are very welcome at Knockderry House.  We will do our best to make your four legged friends comfortable, however, they are only allowed in specifically designated bedrooms whilst accompanied by their owners.  There is a charge of £10 per night  for one medium sized dog or £15 per night for two dogs.   We request that owners ensure that their dogs use their own beds for the duration of their stay and are not left unattended at any time in their room unless housed in a suitable crate or a cage.  We operate a ‘No Bark Policy’ for the convenience of other guests, we also request that dogs are not allowed on the furniture including the bed and the sofas. Any damages will be the responsibility of the owner.  We are happy to offer doggy dining.

Smoking  :  Smoking in Scotland is not permitted in any public place nor in any of our bedrooms. As our guests expect a smoke free atmosphere in our rooms we will be obliged to charge you a minimum of a further nights stay for any additional cleaning and laundering required to return the room to a smoke free atmosphere. Should we discover that you have been smoking in your room after check out we reserve the right to charge you for the additional cleaning.

Complaints or Comments  :  Any complaint or comment regarding a stay at our hotel should be made in the first instance to the duty manager so that it may be resolved. Where this is not possible, comments should be sent in email form to info@knockderryhouse.co.uk and we will endeavour to respond as soon as possible.

Every effort is made to ensure the accuracy of the information contained on our website and in online partner websites, however, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. Knockderry Country House Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its owners (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.