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Relax, Recouperate and Revive

Our Covid-19 Measures

Entrance to Knockderry House
Coming Back Together
Re-Opening

On the 20th of March 2020, hotels, bars and restaurants were told to close, with lockdown following just a few days later. When the announcement was made, we said we would leave a light on. We have done just that, and have spent the time making improvements to the hotel and planning for your return. 

We understand that some of our guests may be nervous about travelling, so we would like to outline exactly how we plan on keeping you and our team safe in the new post-lockdown world.

 

Loch Long Map
The Route to the 'New Normal'
Taking Advice

We have, and will continue to, respond to advice from the Scottish government, public health authorities and the Scottish Tourism Alliance to ensure we are following best practice. As we move to opening we are committed to taking all necessary action to ensure our team and guest remain safe.

We are committed to playing our part in trying to prevent COVID-19 from escalating and we ask that our guests help our team by being mindful of the restrictions that have not yet been lifted. We want your visit to be a happy and healthy one, and we wish all our guests, past, present and future, all the best during this time. 

We have now been awarded our 'We're Good to Go' certification and will continue to work towards protecting our staff and our guests.

laptop
Keeping up to date

Team Training

Every member of our team has completed a series of 'Return to Work' training modules to ensure they feel confident in their abilities to adhere to all guidelines. We continue to monitor best practice and advise our staff of all changes to the Government's advice.

The training modules include sanitisation, personal hygiene, cleaning protocols, personal wellness, and how to identify symptoms in themselves and others. 

We have also carried out department specific training like how to receive orders from our suppliers, or how to best serve our guests in the dining room. 

All our staff will wear masks indoors and when waiting upon you, in order to serve you safely. 

Library Bathroom
During your stay

Sanitising and Social Distancing

Masks: As of the 14th September face coverings are required by all guests to the hotel when moving around public areas or when not sat at a table in our restaurant.  We have disposable masks available at Reception but we recommend bringing your own face coverings with you.

Sanitisation: We have set up sanitising stations at the entrance and throughout the hotel, both back and front of house and we ask that you use these every time you enter the building.

Social Distancing: In the restaurant and breakfast room, our tables are all a minimum of 2m from one another; in addition we have lowered our occupancy to reduce the chance of congestion.  We have also added social distancing and hand washing signage in the hallways, reception and public areas.

Our, experience to date has been extremely positive.  Guests have been extremely generous and very attentive to the measures we have introduced and we are encouraged that the experience we are offering is relaxing and comforting.

Knockderry Hotel Room
In your room

Going Contactless

Cashless:  We are attempting to cut down on our use of cash and so we recommend the use of debit and credit cards where at all possible.

Check In:  We have moved Check In to 4.00 pm to allow our staff time to fully clean your room for your arrival.   We have amended our check in and check out processes to limit our team's contact with guests.

Online Regsitration: You will be guided through the process before you arrive, and during your stay and you will be sent an online registration form in advance of your stay.  

Guest Information Folders: Our guest information folders have been removed from the bedrooms and have been made available through a link that will be provided to you on check-in. 

Good to Go
We're Good to Go!

‘We’re Good To Go’, is the industry standard across all sectors of the tourism industry in Scotland and the rest of the UK demonstrating that we're adhering to the respective governments' and public health guidance.  We have carried out a full COVID-19 risk assessment to check we have the required processes and protocols in place. 

Our operating procedures will be constantly reviewed and updated as information and the latest advice is received so that you can relax during your visit, assured of our commitment to your comfort and safety. 

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