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Relax, Recouperate and Revive

Our Covid-19 Measures

Good to Go
We're Good to Go!

‘We’re Good To Go’, is the industry standard across all sectors of the tourism industry in Scotland and the rest of the UK demonstrating that we're adhering to the respective governments' and public health guidance.  We have carried out a full COVID-19 risk assessment to check we have the required processes and protocols in place. 

Our operating procedures will be constantly reviewed and updated as information and the latest advice is received so that you can relax during your visit, assured of our commitment to your comfort and safety. 

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Entrance to Knockderry House
Coming Back Together
Re-Opening

On the 20th of March 2020, hotels, bars and restaurants were told to close, with lockdown following just a few days later. When the announcement was made, we said we would leave a light on. We have done just that, and have spent the time making improvements to the hotel and planning for your return. 

We understand that some of our guests may be nervous about travelling, so we would like to outline exactly how we plan on keeping you and our team safe in the new post-lockdown world.

 

Loch Long Map
The Route to the 'New Normal'
Taking Advice

We have, and will continue to, respond to advice from the Scottish government, public health authorities and the Scottish Tourism Alliance to ensure we are following best practice. As we move to opening we are committed to taking all necessary action to ensure our team and guest remain safe.

We are committed to playing our part in trying to prevent COVID-19 from escalating and we ask that our guests help our team by being mindful of the restrictions that have not yet been lifted. We want your visit to be a happy and healthy one, and we wish all our guests, past, present and future, all the best during this time. 

We have now been awarded our 'We're Good to Go' certification and will continue to work towards protecting our staff and our guests.

laptop
Before we re-open

Team Training

Every member of our team has completed a series of 'Return to Work' training modules to ensure they feel confident in their abilities to adhere to all guidelines. 

The training modules include personal hygiene and cleaning protocols, as well as department specific training like how to receive orders from our suppliers or how to best serve our guests in the dining room. 

Library Bathroom
During your stay

Sanitising and Social Distancing

We have set up sanitising stations at the entrance and throughout the hotel, both back and front of house. We have identified all common touch points, within guest bedrooms, in our public areas and back of house have implemented a thorough sanitisation schedule of these points. 

We have also added social distancing and hand washing signage in the hallways, reception and public areas. A gentle reminder to our team and our guests to maintain a safe distance! 

Knockderry Hotel Room
In your room

Going Contactless

 We have amended our check in and check out process to limit our team's contact with our guests. You will be guided through the process before you arrive, and during your stay. You will be sent a welcome letter in advance of your stay which will help guide you through the process. 

Our guest information folders have been removed from the bedrooms and have been made available through a link that will be provided to you on check-in.