Information for Guests
To ensure you are fully informed about the hotel services we offer we have drawn up a list of useful information. If you have any further questions please do not hesitate to ask any member of staff.
All our rooms are different and have their own character, however, all rooms have the following items for your convenience:
- A plasma flat screen television,
- Handmade organic toiletries by Ishga made from seaweed on the Isle of Lewis,
- Fluffy bathrobes, Egyptian cotton bed linen,
- Complimentary tea and coffee,
- Direct dial telephone, free wifi and a hairdryer.
- In Room Folder with Hotel Services listed.
Our rooms have two bed sizes, rooms advertising a King size bed have beds that are 5ft wide and those advertising a Standard size bed have beds that are 4ft 6″ wide.
A range of light snacks are available from midday until 3.00 pm and from 5.30 pm until 9.00 pm. Please see the room service menu in your folder.
Place your breakfast order with our front of house staff by 10 pm if you would like to have breakfast served in your room. There will be a tray service charge of £5.00.
We are happy to offer a limited laundry service to residents. If you have a significant number of items we can arrange for your laundry to be collected and returned to the hotel. Laundry may take up to 3 days to return and the bill will be added to your account. If you have only a few items requiring laundering we can arrange this in-house. This will normally take less than 24 hrs – hotel services and costs are listed in your room folder or can be provided to you at reception.
Books and Games
We have a variety of Scottish tour books and novels in the hotel for you to browse during your stay. We also hold a range of traditional board games for you to enjoy. These are in the Old Billiard Room.
Check In / Check Out
Residents may check in from 3.00 pm until 10.00 pm; If you require an early or late check in please contact us directly so we can make suitable arrangements to receive you.
We ask residents to check out of their rooms by 11.00 am on the date of their departure to allow us time to complete service for new occupants. If you wish a late check out then please advise us as there may be a small charge.
If you arrive after 10.00 pm or when reception has closed, please let us know. Arrangements can be made for you to gain late access to the hotel. The front door does not normally close until approximately 11.00 pm. If you arrive after midnight, there may be a late arrival fee of £30 per hour, to cover the cost of additional staff required to receive you. We are grateful for your understanding and recommend discussing any desire to arrive late with us at an early opportunity so that we may assist you with your plans.
Late Entry to the Hotel (Post Check In)
The hotel’s reception closes at 10.00 pm. We normally close the front door at around 11.00 pm. Should you wish to go out and anticipate returning after we have closed we can arrange to lend you a key for a small deposit. This deposit will be refunded after the key has been returned. The is only available for guests who have previously checked in to the the hotel and not new arrivals.
You may make calls from you hotel telephone. Room to room calls, however, have not been facilitated to ensure guest privacy. If you dial reception, a member of the staff will direct your call.
Reception is limited for some providers. The most reliable service provider is Vodafone, however, you may need to move toward the front of the building for reception.
All rooms are wi-fi enabled, and connection is free for residents. However, due to our location our wifi strength can vary and may at time be difficult to access. We have some rooms with broadband connections. Should you wish to use the broadband connection in your room we can lend you a connection cable and provide advice on getting online.
- Breakfast : Monday to Friday: 7.00 – 10.00 am; Weekends: 8.00 – 10.00 am
- Lunch : Daily: 12.30 til 3.30 pm
- Evening Dining : 6.30 p.m. til 8.45 p.m
If you require car hire for your trip to Knockderry Country House, you can make a booking through Arnold Clark.
We are happy to offer accommodation for well-behaved dogs with their owners for a small charge of £10.00 per day for one dog or £15.00 for two. Dogs must not be left unattended in your room at any time, nor are dogs to be allowed to sit on the furnishings including the bed and the sofa. We offer Doggie Dining in the Ante Room for owners who would like to dine along side their furry friend.