Terms and Conditions

Reservations and Deposits

To guarantee your reservation, we require a credit card or debit card number, and a non returnable deposit of £25.00 per person per night if booking over the telephone, or the equivalent of the first night’s stay if booked online. A Provisional Booking will not be kept for longer than 24 hours.

Arriving and Departing
Check In: From 1500 hrs; Check Out: By 1100 hrs – earlier and/or later by prior agreement.

Please advise us if you intend to arrive after 10.00 pm so that arrangements can be made to greet you. Dinner can be ordered until 8.45pm, however, will be delighted to set aside a late supper if you order in advance. If we are not advised of a late arrival by 10.30pm, we may assume that you will not be arriving that evening. If travel arrangements are subject to delay please update us and we will anticipate arrival. If a flight is delayed once on board please ring us upon landing.

Cancellations

Our geographical position makes it necessary for us to reserve the right to make a full charge for any cancellation within 48 hours of arrival or for any curtailment of a stay if the room remains unsold. For longer stays, we recommend you to take out insurance against cancellation.

Payment

 We regret that due to escalating charges we can no longer carry the costs of credit card transactions and now will add these to your bill at the rate of 2.5% for domestic credit cards. Costs of Maestro and Debit Card transactions will continue to be borne by the hotel. Terms for other methods of payment, including those unsupported by Chip ad Pin and identified as an unsecured payment, will reflect any credit card company surcharges.

Children and Families

We currently have one family room with a king size double bed and a fold out sofa bed suitable for children under 14 yrs. Children under 5 are free; 5-14 yrs can share their parents’ bedroom for a charge of £20.00 per night including breakfast.

Smoking

Smoking in Scotland is not permitted in any public place nor in any of our bedrooms. As our guests expect a smoke free atmosphere in our rooms we will be obliged to charge you a minimum of a further nights stay for any additional cleaning and laundering required to return the room to a smoke free atmosphere.

Dogs

Dogs are welcome at Knockderry House. They are allowed in some bedrooms whilst accompanied by their owners but not permitted in public areas. There is a charge of £15 per stay. We request that owners ensure that their dogs use their own beds for the duration of their stay and are not left unattended in their room. We also request that dogs must not be allowed on the furniture including the bed and the sofas. Any damages will be the responsibility of the owner.

Corporate Bookings

Please apply to the hotel for our Corporate Rates. All reservations must be confirmed by email. For short stays no deposit is required but for stays over 7 days in length we require a cc to confirm the room and may require a deposit of £25.00 per night. Please note our cancellation policy.

Bookings through 3rd Party

No commission to any third party agent is payable unless agreed in advance in writing with Seaforth Hotels Ltd.

To arrange accommodation or a restaurant booking call us on 01436 842 283, email us or use our online enquiry form