Information about Hotel Services
If you have any further questions please do not hesitate to ask any member of staff.
In-Room Beverages | Room Service Menu | In-Room Dining | Butler’s Pantry | Laundry | DVDs, books and games | Check-In | Check Out | Late Arrival | Telephone | Mobile Phones | Wi-Fi | Breakfast | Sunday Lunch | Evening Dining | Car Hire | Pets
In Room Beverages
Tea and freshly brewed coffee are available to enjoy in your room along with Tunnoch Teacakes.
Room Service Menu
We are able to offer a range of light snacks in your room from 11.00 am until 3.00 pm and from 5.30 pm until 9.00 pm – please see the room service menu in your folder.
In Room Dining
We are happy to serve your breakfast in your room for a tray service charge of £5.00. If you would like to have breakfast served in your room, please place your order with our staff before 10.00 pm on the previous evening to allow arrangements to be made.
To ensure that you have quick and easy access to a variety of little things that you might need whilst staying with us we have established the Butler’s Pantry on the first landing of the main house for your convenience. There you will find irons, ironing boards, shoe cleaning kit, housewife/needle and thread as well as useful items like stationary and a clothes brush. If you have any suggestions for the Pantry let us know and we will try and include them for your next stay.
Hairdryers are to be found in the wardrobe in your room.
We are happy to offer a limited laundry service to residents. We do not have a large laundry on site so if you have a significant number of items we can arrange for your laundry to be collected and returned to the hotel. Laundry may take up to 3 days to return and the bill will be added to your account. Should you have only a few items we can launder these in-house, normally within 24 hrs – details and costs are listed in your room folder or can be provided to you at reception.
DVDs, Books and Games
We have a reasonably large collection of CDs, DVDs which are to be found in the Butler’s Pantry. In addition, there are a variety of books and games available in the hotel. Please return these after use.
Residents may check in from 3.00 pm; earlier, by prior arrangement.
We ask residents to check out of their rooms by 11.00 am on the date of their departure to allow us time to complete service for new occupants.
Late Arrival (Late Entry to the Hotel)
Should you wish to check in after 10.00 pm we request that you give us some prior warning, so we can anticipate your arrival. The hotel normally closes the front door at 11.00 pm (a little later at weekends). Should you wish to go out for the evening and anticipate a late return, we can make arrangements for you to gain access to the hotel.
Should you wish to use the phone in your room please dial ‘9’ for an outside line and then dial the number you require. Room to room calls have not been facilitated to ensure guest privacy, however, if you dial ‘0’ for reception and ask a member of the staff they will direct your call.
Reception is limited for some providers. The most reliable service provider is Vodafone, however, you may need to move toward the front of the building for reception.
All rooms are wi-fi enabled and some have broadband connections too. Connection is free for residents. Should you wish to use the broadband connection in your room we can lend you a connection cable and provide advice on getting online.
Monday to Friday: 7.00 – 10.00 am
Weekends: 8.00 – 10.00 am
12.30 ‘til 2.30 p.m. daily.
7.00 p.m. til 8.45 p.m fine dining
If you require car hire for your trip to Knockderry Country House, you can make a booking through Arnold Clark.
We are happy to offer accommodation for well-behaved dogs with their owners for a small charge of £15.00 per stay. If you wish to leave your dog in your room for a short time we request that you bring a crate or cage for them. Dogs not in a crate or cage must not be left unattended in your room at any time, nor are dogs to be allowed to sit on the furnishings including the bed and the sofa.